October 2008
2 posts
“There is only one boss. The customer. And he can fire everybody in the company...”
– Sam Walton
Customer Service — As It Should Be
Recently the battery on my Macbook Pro went bad in under a year. Monday at around 10AM, I called AppleCare support. Within 30 seconds, I was talking to a real person. They had me check the easily accessible battery stats, determined that it was indeed a faulty battery and agreed to ship me a new one. I would ship the old one back on receipt of the new battery. The support rep indicated it would...