Denrael

So I’m traveling and the battery on my MacBook Pro went toes up. Since I was in Denver and near an Apple Store I figured I’d just stop in and exchange it under AppleCare. I went in and spoke to a concierge. Before I could describe the problem I was asked if I had an appointment. I replied no, I was traveling. At that time I was told they were too busy and without an appointment no one could talk to me. I tried again to indicate I only needed to replace a battery and was again cut off and told I needed to make an appointment for another day. Needless to say I walked out annoyed partly at the non-resolution but more at the rather rude non-caring way in which it was handled.

Deciding I needed a beer I went to Hooters down the street. Sitting at the bar I noticed they had wifi so I asked the bartender if there was a place I could plug in. She had me move to the end of the bar and took my power cord over the counter. I booted up looked up the Apple support number and called. I was placed in touch with Luke after a brief 2 minute wait. I explained the issue to him. He asked me if I was Internet connected then asked me to mail him the system profile. After glancing at it he confirmed I did indeed have a bad battery and arranged to have one shipped right out.

Apple Store: FAIL Apple Phone Support: PASS with honors.