Explorations of a Life
Recently the battery on my Macbook Pro went bad in under a year. Monday at around 10AM, I called AppleCare support. Within 30 seconds, I was talking to a real person. They had me check the easily accessible battery stats, determined that it was indeed a faulty battery and agreed to ship me a new one. I would ship the old one back on receipt of the new battery. The support rep indicated it would take 3-5 days for the battery to arrive, and that it would either arrive via Fedex or DHL.
The next morning, before 8AM, the battery showed up at my door.
Thank You Apple.
