Denrael

I am so not a Hilton Fan.  The chain annoyed me in a big way back in 1992, and yes, I carry a grudge. Marriott stepped forward then to earn my business and they have held it since.

That being said, I was in Holland, Michigan last week, and for various reasons found myself staying at this property. As hotel’s go, once you are in the room, they can become largely interchangeable. Hilton gets props though on a couple of points.

• The towels were the best I have had in any hotel. Large fluffy bath sheets. To a constant traveler, you have no idea how wonderful that is.
• The sheets were just as comfortable, and the mattress was excellent.
• The welcome cookie - enough said.
• One of the bartenders was wonderful. We got to talking about Pyrat rum, and asked if they had it. They didn’t, but she called around to local liquor stores, found one that carried it at a great price. She then went further by offering to stop and get us a bottle if we wanted to have it for the next day. We were having a party, and it was great to drink poolside later. Customer service like this will keep me coming back.